It is difficult to choose the right computer support company for your business. Your core operation could depend on it.
Although IT is often seen as a costly headache by executives, without reliable networks and server architectures, the business could collapse within days. Hiring IT support for your business can save you significant time and provide additional security.
How do you choose your trusted provider? These are the key points to consider:
- Receptiveness :
It is important to choose a company that will respond quickly when you need them. A 4 hour response time is normal, depending on your contract. Anyone who takes longer than a day to respond is unlikely to be considered.
- Reliability :
Get references and find out as much information as possible about the company. Make sure you ask for references. Your business could depend on them responding to your inquiries, whether it is Christmas Eve or the middle of the night.
- Remote support and helpdesk :
Small IT problems can be resolved over the phone by calling a competent and reliable tech support (not the average tech support Bombay reading a script), or having an engineer remotely log into your screen to fix the problem for you. This service can help you save time and money.
It is possible to expect the same person to visit your company, or even have a dedicated account manager who understands your network, your systems, and any previous trouble tickets. It saves time and helps you understand.